News Releases

WQA calls attention to COVID-19 scare tactics and scams

‘Health and safety of industry professionals and the public is priority #1’

LISLE, Ill. (May 4, 2020) – Consumers should be wary of sales representatives playing on their fears about COVID-19 or falsely claiming to represent the Water Quality Association or a local governmental water agency through telemarketing, door-to-door or in-home sales. The U.S. Environmental Protection Agency continues to advise the public that the coronavirus has not been detected in drinking-water supplies and that the risk is low.

"The Water Quality Association is a trade association, does not itself sell water treatment products, and so never, ever solicits door-to-door,” said WQA Executive Director Pauli Undesser. "WQA has a strict code of ethics for our members, including manufacturers of water treatment products and those who install, maintain and service treatment products. They don’t use scare tactics or sham selling techniques to generate business."

Even so, WQA continues to hear reports from around the country about people falsely claiming to represent WQA, misrepresenting themselves to sell water treatment products or offer water testing, or participating in predatory lending activities. WQA is vigilant about investigating and shutting down such practices whenever possible.

“Health and safety of industry professionals and the public is priority number one, period,” Undesser advises members in a video that is part of WQA’s coronavirus checklist for members. “This is a time for our industry to employ our expertise to enhance health and safety for all.”

The Water Quality Association operates the Gold Seal Product Certification Program and Laboratory for the evaluation, testing and certification of water treatment technologies. It does not provide testing services directly to consumers and does not solicit door-to-door or over the telephone. Its members, who offer critical water technology products and services for households, businesses and industry, do not engage in such tactics.

WQA recommends homeowners have their water tested by a water treatment professional or certified lab. WQA members in your area can be found using WQA's Find Water Treatment Providers tool. The Association offers other suggestions for finding reputable water treatment professionals on its website.

In addition, WQA recommends treatment products that have been certified to work as claimed. Consumers can visit WQA’s product certification listings to search WQA’s database of certified products.

CDC information on COVID-19 and drinking water:

EPA information on COVID-19 and drinking water:


WQA is a not-for-profit trade association representing the residential, commercial, and industrial water treatment industry. WQA’s education and professional certification programs have been providing industry-standardized training and credentialing since 1977.  The WQA Gold Seal certification program has been certifying products that contribute to the safe consumption of water since 1959. The WQA Gold Seal program is accredited by the American National Standards Institute (ANSI) and the Standards Council of Canada (SCC).

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